Shipping Policy

1. Shipping Time:

• We will process and ship your order within 1-3 business days after payment confirmation. Special circumstances (such as pre-order items, holidays) may cause delays in shipping, and we will notify you by email or SMS after order confirmation.

2. Shipping Method:

• We work with reliable logistics partners to provide you with fast and secure shipping services. The specific shipping method will be determined based on your order and delivery address.

3. Shipping Fee Policy:

• Shipping fees are determined based on the weight of the order package and the destination. During checkout, the system will calculate the shipping fee based on the weight of the package and display it in the order total.

4. International Shipping:

• We support international shipping, and shipping fees for international orders will be determined based on the destination and package weight. Please note that international shipping may incur additional customs duties, taxes, and import fees, which will be borne by you. Please be sure to understand the import regulations and related fees in your country/region.

5. Package Tracking:

• Each order will be assigned a package tracking number, which you can use to track the status of your package at any time. Once your order is shipped, we will provide package tracking information via email or SMS.

6. Delivery Delays:

• Delivery delays may occur due to force majeure factors (such as severe weather, traffic congestion, delays by shipping companies, etc.). We will make every effort to ensure timely delivery of packages, but we cannot be held responsible for any loss or inconvenience caused by delays.

7. Receipt Confirmation:

• Upon receiving your package, please carefully check the integrity of the package and the condition of the items. If you find any damage to the package or issues with the items, please contact us within 24 hours after receipt, and we will promptly address your concerns.

8. Return Policy:

• If you are not satisfied with the items received or if there are any quality issues, you may request a return within 7 days of receiving the items. For details on the return process and terms, please refer to our Returns Policy page.

If you have any questions about our shipping policy or need further assistance, please feel free to contact our customer service team. Thank you for your support!