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Return & Refund Policy

At JacketW, we want you to feel confident in your purchase. If you're not completely satisfied, we’re here to help. Please review our return and refund guidelines below.

30-Day Return & Exchange Policy

We offer a 30-day return and exchange window for eligible orders. To ensure a smooth process, please note the following:

  1. Eligibility for Free Returns:

    • Items with quality issues, incorrect products shipped, or damaged items are eligible for free returns or exchanges.

    • Please contact us within 30 days of receiving your order to initiate a return or exchange.

  2. Customer Responsibility for Return Shipping:

    • If the size provided matches our size chart and the wrong size was selected by the customer, the return shipping costs will be the customer’s responsibility.

    • Items must be in their original condition, unused, with tags and packaging intact.

  3. Color Variations:

    • Due to differences in monitor displays, slight color variations may occur. These are considered normal and not a defect.

Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days and credited to your original payment method.

Non-Returnable Items

For hygiene and safety reasons, certain items (e.g., undergarments) are non-returnable unless there is a quality issue.

How to Start a Return or Exchange

  1. Contact our customer service team at info@jacketw.com or 001-626-295-8684.

  2. Provide your order number, details of the item(s), and the reason for the return or exchange.

  3. Follow the instructions provided by our team to complete your return.

Additional Notes

  • Returns sent without prior authorization may not be accepted.

  • Original shipping costs are non-refundable.

  • Please ensure proper packaging to avoid damage during transit.

We appreciate your understanding and are committed to resolving any issues promptly. If you have questions about our Return & Refund Policy, feel free to reach out to our team.